J Sterling’s Cancellation Policy
Please note that a debit/credit card is required on file over the phone at the time of booking an appointment. We only authorize the service amount using our payment system, but do not run the charge on the card. You can pay after the service using cash, or a different card. The card information is required only to take care of no-show or cancellation without advance notice.
We require 24 hour advance notice for cancellations or reschedules. No-show or reschedule or cancellation within 24 hours of service time will be charged the full service amount. A reschedule request within 24 hours is same as cancellation of the current appointment, and setting up a new appointment.
Please realize that we do need to be constantly busy and working because of our Affordable Pricing Program. When you booked an appointment with us, that means your therapist literally blocked that work-hour for you, instead of booking some other client. With proper cancellation notice in advance, we can easily book someone else in your spot, and get paid and things are fine. However, if you cancel without advance notice or do not show up for your appointment, we have to charge you and pay your therapist, because your therapist cannot pay his/her bills if he/she does not get paid during his/her scheduled work hour. So please be fair to your therapist, and either give us advance notice or do not dispute the charge in case of no-show or cancellation within 24 hours.
Please also note that late arrival might cut into your service time because usually we are booked back to back, and we have to serve the next guest at their appointment time. Please plan ahead checking the map and thinking about the road traffic. Please plan to arrive 10 minutes before your service time, so that you can relax and we can promptly check you in and provide you the excellent service that you have come to expect from your J. Sterling Spa! We look forward to seeing you soon!
