Imagine this situation: You are enjoying a supposedly “free” meal from your favorite restaurant as a part of their “promotion”, and then as you finish the meal and is finally ready to head out, a waiter comes up to you handing you a bill. So you ask what it is for since the meal you had was supposed to be free according to their ad. You check it out and find that you have actually signed up for membership. How would you feel? Won’t you think you have been ripped off in some way?
Same is true with spa contracts and memberships. You go to a spa excited to have a lovely and relaxing time that you deserve. Salespeople will then offer you “amazing” packages and there’s no obvious reason for you to say no until the next credit card bill shows you that you have been charged a monthly membership fee by your beloved spa. What’s worse, people from that spa will tell you there’s no way out. It’s like being forced into something you’re not up to, so what would have been an enjoyable experience will turn out to be a nasty obligation to you. Where’s the fun in that?
Ripping off people is a disgrace in any industry in general. If you want clients to come back to you, you have to make sure that they leave your premises happy. Make an impact, a difference. Forcing them into any contract and having pushy salespeople call them every now and then can be harassing and traumatic. If you want a business to thrive, you focus on people’s needs and wants, not only on what you can gain from them. National spa chains requiring contracts from their clients is just plainly unbelievable, not to mention unreasonable.
J Sterling’s Spa is a company that honors your time, your money, and your trust. We believe that “spa day” should be a relaxing time for you–after all, that’s what you’re paying for and definitely what you deserve. We are very much committed to giving our best for our clients’ satisfaction. We don’t want them coming back because they HAVE to; we want them to come back because they LOVE to. We pride ourselves with quality and excellent service with your great pleasure in our mind.
Want to experience this lovely professional service? Book an appointment today and see for yourself 🙂
